Frequently Asked Questions (FAQs)

📦 Shipping

How long does shipping take?
Orders are processed within 1–3 business days. After dispatch, shipping to the UK usually takes 7–15 business days (Standard) or 5–10 business days (Express).

Can I track my order?
Yes! You will receive a tracking number by email once your order has been dispatched.

Do you offer free shipping?
Yes, we offer free shipping for orders over £[your threshold]!

🔄 Returns & Refunds

Can I return my item if I change my mind?
Unfortunately, returns for buyer’s remorse are not accepted.

What if the item is defective or wrong?
If your item arrives damaged or wrong, contact us within 7 days with photo/video proof — we’ll send a replacement or refund!

How do I request a refund or replacement?
Email our support team at [your email] with your order number and photos/videos attached.

🛒 Orders

Can I cancel or change my order?
Contact us within 12 hours after placing your order to request changes or cancellation.

What if I entered the wrong shipping address?
Please contact us ASAP. We can't change the address once the order is shipped.

🔐 Privacy

Is my information safe?
Absolutely! We only use your information to fulfill your orders securely.